Refund Policy

Pay only for what Rekordin records. If a session is verified as a failed recording, the credits charged for that failed recording are returned automatically to the same Rekordin balance. You do not need to repurchase those credits.

A credit return restores service credits. A monetary refund returns an eligible payment to the original payment method. The rules below explain when each applies.

A session generally qualifies as failed when a verified Rekordin or venue-equipment fault means no playable recording is created, the file cannot be processed, or the recording ends prematurely in a way that leaves the paid session materially unusable.

Rekordin will first attempt an automatic credit return. If it does not appear within 24 hours, contact support with the account email, venue, court, session date and approximate start time. We may review technical logs and the resulting file without using the footage for unrelated purposes.

• A player moves outside the designated camera area or blocks the view.
• The court lighting, match format or venue layout produces a result you do not prefer.
• You start late, stop early, select the wrong court or leave recording active unintentionally.
• Your own device, internet connection or download is interrupted after the replay is available.
• A recording expires after the displayed storage period because it was not downloaded in time.
• A share recipient loses access because the account holder revokes the link or deletes the file.

Credit-pack purchases are final once payment is completed. Rekordin does not provide voluntary monetary refunds for unused credits, accidental purchases, change of mind, promotional credits or a failure to use credits before any clearly displayed expiry date.

This does not exclude a refund or other remedy that Rekordin must provide under applicable law, or a correction for a verified duplicate, incorrect or unauthorised charge.

You may cancel future membership renewal at any time through the account controls once memberships launch. Cancellation stops the next charge but does not normally refund the current period after credits, enhanced storage or other membership benefits have been used.

Membership payments already processed are final and are not voluntarily refundable. If Rekordin ends a paid period early, any credit, extension, re-performance or monetary remedy will be handled according to the plan terms and applicable law.

Report a duplicate, incorrect or unrecognised charge as soon as possible. Rekordin may ask for the transaction reference, date, amount and last four payment digits, but will never ask for your full card number or password by email. Verified duplicate or incorrect charges will be refunded to the original payment method. Contact your payment provider promptly if you believe the payment method itself was compromised.

Rekordin recording credits are separate from court hire, coaching and other venue charges unless a checkout screen clearly bundles them. If a venue cancels the court, the venue's cancellation policy governs the booking fee. Any Rekordin credits reserved but not used for a recording should be released or returned to your balance.

1. Use the Rekordin contact form and provide the email linked to your account.
2. Include the transaction or session reference, venue, date, amount or credits used, and a short explanation.
3. Do not send full card details, passwords or identity documents unless support provides a secure request flow.
4. Allow us to verify payment, session and equipment records and respond with the outcome.

Automatic credit returns should usually appear within 24 hours after a failed recording is confirmed. Approved monetary refunds are submitted to the original payment method within 5–10 business days, although the bank or payment provider may take longer to display them. Taxes and payment-provider adjustments will be handled as required by law and the original transaction.

This policy does not limit non-waivable consumer rights. Where applicable law requires a refund, replacement, re-performance or other remedy, that law prevails.

Contact Rekordin through the secure contact form before initiating a payment dispute so we can investigate quickly. Rekordin Private Limited is based in Chennai, Tamil Nadu, India.